The Power of a TCO: Improving Patient Experience and Increasing Treatment Acceptance

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30th May 2026

In the modern dental landscape, the Treatment Coordinator (TCO) is the bridge between clinical necessity and patient desire. This course is designed to empower dental professionals with the tools to transform the patient experience through structured systems, psychological insight, and seamless team communication.

Whether you are looking to introduce the TCO role or refine your existing protocols, this session provides a comprehensive blueprint for increasing treatment acceptance while maintaining the highest standards of patient care.

£0.00 + vat

3 in stock

Course Details

Speakers

Stacey Sagar
Course Level

Open to all
GDC Learning Outcomes

A, B & C
CPD Hours

5
Course Type

Dental Nurse
Format

In-person Event

Course Overview

Aims & Objectives

To enhance understanding of the Treatment Coordinator (TCO) role within a dental practice and demonstrate how structured systems, consistent communication, and team alignment can improve patient experience, increase treatment acceptance, and support sustainable practice growth.
By the end of this session, delegates will be able to:
Define the role, responsibilities, and scope of a Treatment Coordinator within a dental practice.
Describe how a structured patient journey (from enquiry through to treatment acceptance) supports improved outcomes.
Identify effective communication techniques to build patient trust and reduce hesitation in decision-making.
Recognise different patient profiles, motivators, and decision-making behaviours.
Understand the importance of consistent protocols, including handovers, follow-ups, and recalls.
Explain how team alignment contributes to improved patient experience and treatment uptake.
Apply strategies to enhance treatment acceptance and overall practice performance.

Upon Completion

Upon completion of the course, delegates should be able to:

Following this session, delegates will have:
Gained a clear understanding of the TCO role and its impact on patient experience and practice success.
Developed knowledge of how structured systems and consistency improve patient trust and conversion rates.
Increased confidence in using communication techniques to support patient decision-making.
Improved awareness of patient profiling and tailoring communication styles.
Understood the importance of a cohesive, team-based approach within the practice.
Identified actionable strategies to implement within their own working environment.

The Power of a TCO: Improving Patient Experience and Increasing Treatment Acceptance

Course Details

Course Overview

Aims & Objectives

Upon Completion

Additional Information

Location

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The Power of a TCO: Improving Patient Experience and Increasing Treatment Acceptance

Course Details

Course Overview

Aims & Objectives

Upon Completion

Additional Information

Location

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Get in Touch